Safety Advisory And Voluntary Service Program For Mitsubishi Electric Projector

On 30th May 2014, Mitsubishi Electric Sales Malaysia Sdn Bhd issued a Safety Advisory and Voluntary Service Program for selected models of mounted Mitsubishi Electric Projectors sold in Malaysia between 2001 and 2014.

Recent findings have shown that a combination of factors including high temperature, high humidity and mounting framework may affect a Projector’s casing over a period of time. If the casing weakens, it may potentially cause the Projector to be displaced from its mount.

At Mitsubishi Electric, we pride ourselves on the quality of our products. We are also committed to our customers’ continued enjoyment of our Projectors as well as their safety. Therefore, we are launching a Voluntary Service Program for Projectors specified below.

Customers are encouraged to call us immediately to schedule a complimentary on-site inspection and a safety configuration. Our in-house engineers and our authorized service partners will inspect the mounted Projectors to make an assessment. The configuration will include the installation of a prevention kit against the displacement of the Projectors. Both the on-site inspection and safety configuration are being offered at no costs to our customers.

In the meantime, we would advise that the area beneath the Projector be safeguarded due to the potential risk of the displacement of the Projectors.

Information of the object products:

Type: Home Cinema Projectors and Data Projector
Dates sold in Malaysia: 2001 to 2014
Model Name.: L01U, HC3, HC1100, HC5000, HC6800, HC7000, SL1U, SL2U, SL25U, SL4U, SL4SU, SL6U, XL1U, XL2U, XL1XU, XL25U, XL30U, XL8U, XL4U, XL5U, XL9U, XL5900LU, XL5900U, XL5950LU, XL5950U, XL5980U, XD400U, XD450U, XD460U, XD490U, XD205U, XD1000U, XD2000U, WD2000, XD420U, XD430U, XL550U, XL650U, HL650U, XL1550U, XL2550U, WL2650U, MH2850U, FL7000U, WL6700U, XL6500U, XL6600LU, XL6600U, WD3300U, XD3200U, XD3500U


Please find the label attached to the SIDES, BACK, TOP or BOTTOM COVER of Projector.




To schedule an on-site inspection and a safety rework, please contact us either at:-

  1. Voluntary Service Program Hotline: 03-7955 3997
    Monday to Friday (8:30am to 5:30pm)
    Saturday (8:30am to 1:00pm)
    Sunday & Public Holiday (Closed)
  2. Email: