It is recommended to have regular maintenance performed by a qualified technician to ensure optimal performance, cooling efficiency, and to extend the lifespan of your air conditioner. We advise scheduling maintenance on a yearly* basis.

*Based on the usage and environment, frequency might be differ

Our AC come with factory fitted hydrophobic coating, any chemical cleaning may wear out or damage the coating. This may effect the performance of the AC unit. Advisable to clean the unit with Plain water.

When the indoor unit is operating and has detected an abnormality, the indoor fan motor will automatically switch OFF, and the upper or left operation indicator lamp will flash.

Indoor unit failure mode table

• First, check the indoor unit's upper or left operation indicator lamp to see if it is flashing ON and OFF. If the indicator lamp is flashing, it is indicating an abnormality. To identify the error, count how many times the indicator lamp flashed between the delay time.
• Make sure your horizontal vane is correctly installed. Loose vane installation may also be a reason for the indicator lamp to flash.

The error code will be displayed on the remote controller while the upper operation indicator lamp on the indoor unit is blinking. Follow the procedure below to check the error code.

Displaying the error code

• Make sure the handheld remote controller is powered off.
• Get nearer in front of the indoor unit (within 2 m), point the remote controller at the receiving section of the indoor unit, and press and hold the small “CHECK” button with a fine-tipped object.
• While pressing and holding the “CHECK” button, keep pointing the remote controller at the receiving section of the indoor unit until you hear a beep and see the error code (2 digits) on the controller's display.
• Check the error code table below to identify the issue.

• If “--” appears on the display, it means the remote controller has not received the signal from the indoor unit. Press any button to cancel the error code display mode. Get closer to the indoor unit, and try again. If the remote controller is still unable to receive the signal, turn off noise sources (fluorescent lamp, TV, speakers, etc.) and try again.
• “00” appears on the display when there is no error.
• When an error code (other than “00”) appears on the display, the air-conditioner needs to be inspected and repaired. Stop using the air conditioner, turn off the breaker, and contact your dealer.

The warranty for the Mitsubishi Electric Air Conditioner covers general parts for 2 years (1 year for 3HP units) and the compressor for 7 years (5 years for 3HP units), starting from the purchase date indicated on the Proof of Purchase (e.g., sales invoice, sales receipt, delivery order, etc.). If you present more than one Proof of Purchase, the earlier date indicated in any such Proof of Purchase will be the Purchase Date. For the avoidance of doubt, the installation date shall not be deemed the Purchase Date.

• Any unit damaged by usage not in accordance with instruction of operation
• Lack of routine servicing by our authorised dealer
• Installation not in accordance to installation manual & prevailing government regulation
• Abnormal voltage including use of private generator
• Act of God, pests, normal wear & tear, corrosion, rusting & stain resulting from installation in abnormal environmental condition
• Cabinet, plastic panel, filter strainers, dryers, refrigerant, extruded parts such as knob, levers, bulbs, socket, scratches on the lens, images “burned in” & detachable parts & accessories including remote control unit
• Transportation & handling charges incurred during delivery of unit to & from our service centre
• Routing maintenance servicing & any consequential damages or losses arising from unit fault

*Refer to our warranty terms & conditions

• To serve you better, please register your products through our online portal (https://ewarranty.mesm.com.my).
• Your product warranty will begin once registration is complete and validated. This will make you eligible for warranty service.

Yes, we kindly advise you to keep the email confirmation and Proof of Purchase for verification purposes, even after completing your product warranty registration online. Please ensure that your proof genuinely reflects the date of purchase, as the installation date will not be considered as the Purchase Date.

To find out the expiry date, please register your products on our online product registration portal (https://ewarranty.mesm.com.my/)

Variable Refrigerant Flow (VRF) is an advanced Heating, Ventilation and Air Conditioning (HVAC) technology that efficiently controls the flow of refrigerant to multiple indoor units, allowing for customised cooling in different areas of a building.

Unlike single split system, VRF adjusts refrigerant flow to match specific cooling needs in different areas, saving energy and offering precise comfort control.

Coefficient of Performance (COP) measures the energy efficiency of cooling output. A higher COP indicates better energy efficiency, resulting in lower energy costs and environmental impact.