Refrigerator Frequently Asked Questions

Refrigerator

Frequently Asked Questions

Refrigerator

Frequently Asked Questions

General Questions for Refrigerators

Find out the possible reasons behind your refrigerator malfunction and ways you can troubleshoot at home. If the problem persists, contact the retail store where you purchased the unit from as soon as possible.

When the refrigerator fails to operate
  • Check for a power failure.
  • Check if the power cord is plugged into the power outlet.
  • Check that the fuse (or circuit-breaker) has not blown.
When the refrigerator is cooling excessively
  • The temperature control dial may be set too high.
  • If you place foodstuffs containing a lot of moisture directly under the cool air outlets, they will freeze easily. This does not indicate a malfunction.
When you hear a sound similar to flowing water
The sound of flowing water is the flow of refrigerant (cooling gas). This does not indicate a malfunction.
When noise is produced by the fan grill of the refrigerator
The noise produced by the fan grill will stop at a certain fixed temperature. The airflow cooling system inside the refrigerator is powered by the operation of the fan motor and fan grill.
When noise is produced while the refrigerator door is open
When you open a door panel, plastic components switch swiftly between hot and cold, and this may produce noise. When the door is closed, the noise will remain until the difference in temperature is reduced.
When the refrigerator is not cooling sufficiently
  • The food may be packed too tightly together, which blocks the flow of cool air. You may have put hot or too many items into the refrigerator.
  • The door may not have been closed properly.
  • The door gasket may be damaged.
  • The refrigerator may not be well-ventilated.
  • There may be insufficient clearance between the refrigerator and the surfaces immediately beside and above. The temperature control dial may not be properly set.
When the front of the refrigerator cabinet heats up
In order to safeguard against condensation, there is an anti-condensation pipe which heats up the front of the cabinet when actuated. When the front of the cabinet is warm, this does not indicate a malfunction. The more often the door is opened and closed, the more often the anti-condensation pipe is actuated. It is also actuated immediately after the refrigerator has been installed. In other words, the front of the cabinet often heats up.
When condensation forms on the exterior of the refrigerator
Condensation may form on the exterior when humidity is high, such as during the wet season. This is comparable to condensation forming on the outside of a glass when chilled water is poured in; therefore, it does not indicate a failure. Wipe dry with a dry cloth.
When the power plug is disconnected and reconnected, and the compressor ceases to rotate
When the power plug is disconnected from the power outlet and then immediately plugged in again, the compressor may not restart. Therefore, when unplugging the refrigerator, always wait at least 5 minutes before plugging it in again. If the compressor ceases to rotate completely, keep the refrigerator unplugged and wait at least 5 minutes before plugging it in again.
When the side panel of the cabinet heats up
The side panel of the cabinet will heat up when the door is opened and closed frequently, when installing the unit and when the unit operates in summer in high temperatures. In such cases, do not touch the panel. This heat buildup is due to the dissipation of heat absorbed from inside the cabinet over the whole of the side panel and does not indicate something wrong with the unit.

NOTE:

  • These are general issues. Actual problems may vary by refrigerator models.
  • For more specific issues, please refer to your product manual to identify the problem occurred or directly contact your dealer / technician.

In the event of major issues concerning your unit, contact your sales agent.

In the event of burning smells, disconnect your refrigerator from the powerpoint immediately. In case the refrigerant circuit is damaged, do not use any electric appliances or fire equipment nearby, and open all windows to ensure good ventilation.